Our Policies 

What is our Price Match Promise?

At Cotswold Outdoor we are committed to delivering a fantastic selection of products at the most competitive prices. We constantly monitor our key competition to make sure we are not beaten on price. Our Price Match Promise gives you the added security that should you find a current year’s product at a lower price anywhere within the UK, either in store or online, we will match the price for you. This offer even applies up to 7 days after purchase.

How to claim the Price Match Promise

In store - Simply take evidence of the lower price into the store with you and show it to one of the team in store. This can be, for example, a copy of a current advert, or a reference to a current web page that the team can use to verify the price based on the Terms & Conditions below. The more information you can provide the quicker and easier it will be for us to verify your price challenge and give you the best price possible.

Telephone our Customer Service Team on 01666 575500.

Email our Customer Service team at customer.services@cotswoldoutdoor.com. Please provide evidence to enable us to verify the price match.

Chat online with a member of our Customer Service Team. Simply click the chat icon in the bottom right of your screen and fill in the details to start chatting.

Terms and Conditions of Price Match Promise

These cookies are essential for our site's operation.

Please use the instructions below to remove cookies from your browser:

This privacy policy covers Outdoor and Cycle Concepts Ltd, including the cotswoldoutdoor.com website. 

We care about your privacy.

We treat your Personal Information as confidential. We keep it on a secure server and we fully comply with the Data Protection Act 1998 and consumer legislation. We reserve the right to disclose this information in the circumstances set out below.

Any personal data that you volunteer whilst using our services e.g. your name, e-mail address, billing address, delivery address, contact telephone numbers, favourite outdoor activities, product selections, credit card or other payment information and a password will be stored.

We may also collect information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We use your information only for the following purposes:

• Processing your orders;
• For statistical or survey purposes to improve this Website and its services to you;
• To serve website content to you;
• To administer this website;
• If you consent, to notify you of information, products or special offers that may be of interest to you.

We may contact you for any of the above purposes whether by telephone, email or in writing.

When you register with us you have the option to receive marketing information from us by post or e-mail, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick or untick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by following the unsubscribe link in our emails or through your My Account page on the cotswoldoutdoor.com website.

We will not release your personal information to any company outside of Outdoor and Cycle Concepts Ltd for mailing or marketing purposes unless you have given your consent.

We will only share your personal data with our partners for the purpose of fulfilling your order, providing customer service to you and getting feedback to improve the service we provide.

Be aware that if requested by the police or a government authority investigating suspected illegal activities to provide your Personal Information and/or User Information, we are entitled do so.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website. Please check back frequently to see any updates or changes to our privacy policy.

For the purposes of the Data Protection Act 1998, the Data Controller is Outdoor and Cycle Concepts Ltd at the address below. Questions regarding this Policy should be directed to the same address.

Outdoor and Cycle Concepts Ltd.,

Unit 11 Kemble Business Park,

Crudwell,

Malmesbury,

Wiltshire

SN16 9SH

Our website contains links to third party websites operating their own terms and conditions and privacy policies. Outdoor and Cycle Concepts Ltd is not responsible for the policies of any linked third party sites.

If you have a general query, please check our Help Centre, which may be able to provide your answer. If you have a more specific question about our Privacy Policy, please contact us.